MoPNG e-Seva – Minister of State (I/C) such as Petroleum and Natural Gas, Shri Dharmendra Pradhan established MoP&NG e-Seva, ” a committed grievances redressal System on Social media for many inquiries and grievances about Coal and Oil Sector. Even the MOPNG e seva can be an incorporated grievances redressal system around interpersonal media marketing to get many Oil & gasoline linked service problems. This portal site will soon be one purpose user interface for most clients to achieve from this us government for fixing their responses or grievances associated with Oil & Gas Sector on societal networking. MOPNG e seva may additionally supply 24 x 7 service for most buyers.
A group of Nodal Officers from Petroleum Firms and Allied products and services are proven to tackle problems predicated on real-life premise. While petroleum business will keep doing routine redressal during their various stations for grievances redressal, the MOPNG e seva can be a private built-in portal site which could tackle concerns that have been received in the state manages of Petroleum Minister, ” Petroleum Ministry and also MOPNG e seva.
Objective
- It’ll function as one purpose for inquiries on Twitter and also Facebook, to begin with using; and also other social networking platforms in such course.
- discussions are likely to undoubtedly be monitored to the real-time premise and also a normal operating method is going to undoubtedly be put right into a location for prompt intervention and closing by worried officers of businesses.
- it is also going to supply 24 x 7 service for most users.
- for fast resolution and intervention of grievances, shoppers can deliver their own remarks or question with all mandatory advice such as Total identify, purchaser ID, spot, assistance company and firm information on Twitter or even Facebook.
- it is also going to handle concerns that have been received around the state manages of Union Petroleum Minister and also Union Petroleum Ministry. Even the MoPNG e seva portal will probably soon be one purpose user interface for most clients to achieve from this us government for fixing their responses or grievances linked to Oil & Gas Sector on societal networking.
- A group of Nodal Officers from Petroleum Firms and Allied products and services is likely to undoubtedly be fixing the problems on the real-life foundation.
MoPNG E-seva 2017 petroleum and natural gas scheme
Ministry of Petroleum and propane e seva (MoPNG e seva) will initially function as a sole point of contact for several inquiries on both Twitter and Facebook. This ceremony could be expanded in such class fleetingly to additional programs. A pilot test conducted for more or less a week before launch this support. This e-Sewa will ensure most sections of this Oil & Gas Sector covering CNG, LPG, PNG, Diesel, Kerosene and also Petrol amongst other others.
Eligibility and conditions for MoPNG E-seva 2017 petroleum and natural gas
- The Primary Slogan of MoPNG Eseva is to Proceed closer to This Aim of Narendra Modi Federal Government of Both “Minimum Government, ” Utmost Governance.”
- The primary slogan with this provider will be if any purchaser has no problem or question about LPG, CNG, PNG furnish or even the source of Kerosene in any Authorities Depot, or even the source of Diesel and Petrol in any gas pump, even though the duration of India, the purchaser is only to reveal the exact very same on social network to get prompt redressal throughout the Oil Ministry’s this hottest e-initiative.
- This MoPNG e seva will function like a single-point port letting the users of Oil & Gas Sector state their own complaints, including grievances.
- A group of Nodal Officers from Government-run Oil Firms and Allied products and services are proven to track and monitor conversations and also to deal with complaints, including grievances and inquiries in actual time supplying 24×7 assistance.
- The consumer must present his title, LPG purchaser No., LPG vendor’s title and also the Title of their Petrol Vacuum as well as that corporation that goes together side the positioning – in order your complaint/issue/grievance is fast redressed.
- A normal operating system was pioneered for prompt intervention from the Executive Officers of those oil businesses, underneath the Ministry of Petroleum and propane.
Procedure for MoPNG E-seva 2017 petroleum and natural gas
It has to be mentioned the organizations from the Oil & Gas Sector cope with not quite 3.5 Crore clients each day, that will be more than almost any coordinated retail string or maybe the whole banking industry.
Therefore there has been along impending need to have of this a stage to become reactive to the clients’ grievances and inquiries.
At least a hundred complaints have been solved in an afternoon of this launching with the e-Sewa.
This demonstrates how much useful and helpful so this e-Sewa will establish in solving topics of the clients.
The typical traditional stations for acquiring grievances and grievances and redressal thereof would stay continuing.
It can be mentioned that the Ministry of Petroleum and propane underneath Narendra Modi federal government has been already emphasizing customer service during many measures using a passionate group of their Ministry immediately reacting to grievances hitting on the Minister or even the Ministry.
MOPNG e seva will hence function as a private built-in portal site which could manage inquiries received around the state manages of this Oil Minister and also of this Ministry of State for Petroleum and propane.
Contact details
Deputy Secretary (LPG), Ministry of Petroleum & Natural Gas, Shastri Bhavan, New Delhi – 110001.(India)
Tel. No.:- 011-23387404
Fax No.:- 011-23383100
E-mail:- [email protected]
Some important links
Conclusion
A petroleum ministry announcement claimed, “This portal will probably function as one purpose user interface for most clients to achieve from this us government for fixing their responses or grievances associated with Oil & Gas Sector on societal networking. MOPNG e seva will supply 24 x 7 service for most users. Even the seva portal site will act as one purpose for inquiries Twitter and also Facebook, to begin with together; along with other interpersonal networking programs in such course.” Pradhan included a group of Officers from Allied products and services and Petroleum Firms are proven to tackle issues.